Refund policy

At OlfaPk, we take immense pride in the quality of our premium fragrances and prioritize your complete satisfaction. If for any reason you are not entirely happy with your purchase, our flexible return and exchange policy is here to assist you.

🔄 Exchanges

  • 14-Day Window: You can request an exchange within 14 days of your delivery date.

  • Condition of Items: To be eligible, products must remain unused, unopened, and in their original, pristine packaging.

  • How to Initiate: Simply contact our Customer Care Team with your order number and details.

  • Value: Exchanges can be made for any item of equal or lesser value (subject to stock availability).

💳 Refund Policy

  • Inspection Process: Refunds are officially processed only after the returned item has been received and carefully inspected by our team.

  • Processing Time: Approved refunds will be credited back to your original payment method within 4 to 7 business days.

  • Shipping Fees: Please note that original shipping and handling charges are non-refundable.

📹 Unboxing Video Requirement

To ensure absolute transparency and fairness for both parties, we kindly request that you record a clear unboxing video when opening your parcel. This is a mandatory step that helps us quickly verify any claims regarding transit damage, missing items, or defects, ensuring a swift and smooth resolution for you.

⚠️ Exceptions

  • Clearance & Sales: Items purchased on sale or at a discounted rate are strictly non-refundable and non-exchangeable, unless they arrive defective or damaged.

  • Customer Damage: Products that have been damaged due to misuse, drops, mishandling, or improper storage post-delivery are not eligible for a return or refund.

📞 Contact Us

If you have any questions regarding your order, or if you need to initiate an exchange or refund, our Support Team is always ready to help:

  • Email: 📧 olfapk4@gmail.com

  • WhatsApp: 📞 +92 370 0142749

Thank you for choosing OlfaPk!