Shipping policy

Olfa.pk ("we" and "us") is the operator of https://olfa.pk ("Website"). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we may not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products and contact you to find out whether you would prefer to await the restocking of the backordered item or receive a refund for the missing item.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

3. Returns & Exchanges

For detailed information regarding returns, exchanges, and our unboxing video requirement, please refer to our dedicated Exchange & Refund Policy.

  • General Rule: We accept exchanges and returns within 14 days of delivery, provided the items are unused, unopened, and in their original packaging.

  • Return Shipping: Unless the item is defective or damaged upon arrival, return shipping is paid at the customer's expense. Original shipping fees are non-refundable.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments within Pakistan are in transit for 2 to 7 business days.

4.2 Transit Time Internationally

For international orders, shipments are generally in transit for 4 to 22 days. This varies greatly depending on the courier selected at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1 to 2 business days of payment.

Our warehouse operates Monday through Friday during standard business hours, except on national holidays when the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we are able to update the address at any time before the order has been dispatched.

 

4.5 Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

4.6 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation with the courier partner.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link or tracking number via email/SMS, allowing them to follow the progress of their shipment based on the latest updates from the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and get in touch with our customer service.

  • If the parcel has been delivered without you being present, please refer to our Exchange & Refund Policy and ensure you record a clear unboxing video to verify the damage. Contact our support team immediately with the video proof for the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes (International Orders)

Import duties and taxes for international shipments are the responsibility of the customer and may need to be paid upon arrival in the destination country, depending on local customs regulations.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Exchange & Refund Policy.

9. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

9.1 Process for Parcel Damaged In Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim (video proof of unboxing is required).

9.2 Process for Parcel Lost In Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all tracking updates, delivery inquiries, or customer service support, please reach out to us:

  • Email: 📧 olfapk4@gmail.com

  • WhatsApp: 📞 +92 370 0142749